What if the item I want is sold out? We try very hard to insure that all items available for purchase through our website are in stock. In the event we are out of a particular item we will contact the customer within 24 hours and give them the opportunity to cancel the order and receive a refund. Or offer them the opportunity to back-order the item and have it shipped to them once it is back in stock. We do not offer back orders except in this instance. |
|
Can I get a catalog? Sorry, we currently do not have a printed catalog. All the items available for sale are on our website and can be ordered through our secure online shopping cart, by mail, or fax, using our online order form, or by phone by dialing 888-889-8870. A simple printed price list can be obtained by email us at: info@teachthepuppy.com |
|
Do you gift wrap? Sorry, currently we are not able to offer gift wrapping. |
|
Can I order by phone? Certainly. Simply call us at 888-889-8870 anytime. If you reach a recording, please leave your name, number and the best time to reach you and we will gladly return your call. |
|
How do I pay for my order? To pay with a credit or debit card click "View Cart" in the upper left hand corner of any page, this will begin the check out process. We accept Visa, MasterCard and American Express through our secure shopping cart system. Sales tax of 7.5% will be added if you are shipping to Nevada. |
|
Can I pay with Paypal, check, or money order? Yes. we accept paypal, personal checks and money orders, however these types of payment can not be processed through our online shopping cart. If you prefer to use a payment method other than a credit card, you may place your order by mail using our printable order form, by phone calling us at 888-889-8870, or by email us at customerservice@teachthepuppy.com. Mail checks or money orders to DAB International LLC Attn: Deb Smith 2766 Summitview Drive Lakeland, FL 33812. Please be advised for checks and money orders your order will not be shipped until the check or money order has cleared both banks. |
|
I don't live in the USA. Can I order from your website? International orders may not longer be placed through our online shopping cart, however, most of our items can be shipped internationally by special request. We offer the following shipping options based on were your order will be delivered; Foreign Countries and all other destinations - UPS Worldwide Express and Expedited Services. If your shipping address is outside the 48 contiguous United States, your shipping charges are estimated. We will notify you by email with your actual shipping charges and we will request your acceptance of these charges prior to processing your order. If you are an international customer wishing to place an order, please email us at sales@teachthepuppy.com for a quote and ordering/payment instructions. |
|
What Shipping Options Do You Offer? We offer the following shipping options based on were your order will be delivered; 48 Contiguous United States - UPS Ground, Next Day Air, 2nd Day Air and 3 Day Select Alaska & Hawaii - UPS Next Day Air, UPS 2nd Day Air, USPS Priority Mail APO Addresses - USPS Priority Mail |
|
How much will shipping cost? Shipping charges are based on the weight of the order and are calculated automatically during checkout. |
|
Where is my order? Every order that we ship has an order ID that can be used to track down a delinquent package. For UPS shipments, you will receive a UPS tracking number when the order ships. Then you can go to the www.ups.com and input the tracking number to check the status of your package and slo find it's expected delivery date. If you are concerned that a package has not arrived within the expected timeframe, please feel free to contact us and we will use the delivery confirmation number provided to us to help locate the item. |
|
What if something is damaged or defective when it arrives? Please examine your order as soon as it arrives and contact us right away to report any broken or defective items. If an item is damaged during shipment or defective on arrival, save all packaging and contact us immediately to have it replaced free of charge. |
|
Can I return something? If within 14 days of your purchase you are not completely satisfied, you may return your purchase for a complete refund minus any applicable shipping charges. Provided that the product is in brand new, unused, and salable condition. Any returns not meeting these criteria, or that are beyond 14 days may be subject to additional restocking fees. In order to qualify, you must contact us within 14 days of receiving the item. Do not return an item without prior authorizaiton. |
|
Can I cancel an order? Yes, an order may be canceled if it has not been shipped. If you wish to cancel please contact us immediately as most orders ship within 24 hours. |
|
|
|
 We are PayPal Verified |
|
 Secure Shopping Site |
| |
|
|
